CXOTALK: Customer Experience, Ecommerce, and Digital Transformation at FTD
CXOTALK, August 30th, 2021
September 12, 2021,
Volume 282, Issue 2
Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers.
- About FTD and the flower business
- Customer satisfaction and experience
- Challenges to creating customer success and loyalty
- Complexities of eCommerce
- CEO priorities
- Corporate culture and customer service
- Building customer loyalty and employee trust
- Using data in corporate operations
This transcript was lightly edited for length and clarity.
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