IT News - CxO
2021 Sep 12
#107952
7 IT Metrics That Matter Most
CIO, September 2nd, 2021

John Edwards writes in CIO, "Metrics are essential tools that help IT leaders focus their teams and resources on important core business areas, such as transformation and operations. Yet while highly useful, metrics can also be dangerous when improperly used. It's easy, for instance, to rely on the wrong metric to track a specific operation, a mistake that can lead to inaccurate or misleading results. Complicating things is the constant flow of new metrics, many of which have yet to prove their long-term value..."
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2021 Sep 12
#107953
Digital Transformation Metrics: 5 Questions To Ask
The Enterprisers Project, August 30th, 2021

"Just about every company understands the importance of digital transformation in 2021," opines Andrew Butt in The Enterprisers Project. "From surging online consumer activity to the digital tools that can drastically improve communication, collaboration, and productivity, it's clear that the companies that fail to digitize their operations and services will be at a severe competitive disadvantage.

But for a company's digital transformation work to be deemed successful, you will need to assess several key performance indicators. An effective digital transformation isn't a box companies can check: It's an ongoing process that requires constant evaluation and adjustment..."
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2021 Sep 12
#107954
The CIO's Role In Maintaining A Strong Supply Chain
CIO Dive, August 30th, 2021

Jason Dury, Jack O'Meara write in CIO Dive, "The job of chief information officer is not for those that have trouble managing stress, time, or big issues. CIOs who take an enterprise-wide and business leadership view of their responsibilities have numerous, immensely important, wide-ranging, and both strategic and operationally detailed roles.

CIOs have to work in a collaborative way with other business and government leaders because there is inevitably overlap in key functional areas. And some of these areas, such as cybersecurity, are growing significantly..."
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2021 Sep 12
#107955
CIO Think Tank: 5G In The Enterprise
CIO, September 1st, 2021

"Last year," notes Derek Slater in CIO, "a sudden shift to remote work reinforced a vital concept that companies might have started taking for granted: Connectivity is the lifeblood of work. What role should 5G, the latest generation of wireless broadband, play in that connection?

That's the question explored in a series of virtual CIO Think Tank roundtables held in May and June 2021. Dozens of IT leaders took part in three panel discussions, identifying 5G's potential and hurdles for enterprise adoption, highlighting innovative possible use cases, and illuminating the kinds of partnerships needed for 5G technology and infrastructure..."
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2021 Sep 12
#107956
CXOTALK: Customer Experience, Ecommerce, and Digital Transformation at FTD
CXOTALK, August 30th, 2021

Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers.

TRANSCRIPT

  • About FTD and the flower business
  • Customer satisfaction and experience
  • Challenges to creating customer success and loyalty
  • Complexities of eCommerce
  • CEO priorities
  • Corporate culture and customer service
  • Building customer loyalty and employee trust
  • Using data in corporate operations

This transcript was lightly edited for length and clarity.
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2021 Sep 12
#107957
3 Storytelling Lessons Learned: CIOs Share
The Enterprisers Project, September 2nd, 2021

Carla Rudder writes in The Enterprisers Project, "Effective storytelling in IT can help leaders win buy-in for an idea, rally their teams to take on a tough project, and make work meaningful for people on the front lines. But getting everyone on board with your vision is rarely as simple as telling a single story. It takes patience, repetition, reflection, and practice to hone this valuable core skill.

We asked CIOs who recently won the 2021 Seattle CIO of the Year ORBIE Awards what storytelling victories from their career they are proud of. The awards were presented by the Seattle CIO Leadership Association, a professional community that annually recognizes CIOs for their excellence in technology leadership..."
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2021 Sep 12
#107958
Getting Ahead Of A Major Blind Spot For CISOs: Third-Party Risk
HelpNet Security, September 1st, 2021

"In today's digital world, those days are a thing of the past with a growing number of businesses relying on third-party vendors to scale, save time and outsource expertise in order to stay ahead. With this change, new security risks affiliated with third-party vendors are more prevalent than ever before.

Supply-chain attacks like SolarWinds making headlines and causing domino effects to organizations involved have made third-party security risk a topic that's present in boardrooms and SOCs alike. In fact, supply-chain attacks were reported as one of the top concerns of U.S. CISOs in 2021..."
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