Strategies CIOs Can Leverage To Avoid Cloud Cost Overrun
CIODIVE, February 9th, 2021
February 21, 2021,
Volume 275, Issue 3

Roberto Torres writes in CIODIVE, "For the past five years, Sykes Enterprises has been on a push to migrate workloads onto the cloud. The objective was scale, especially for internally developed systems.

One of the first solutions it migrated was the oneTEAM platform, a proprietary workforce management system which supported a work-from-home business unit of about 5,000 customer service agents. Then the pandemic hit, and the platform stretched to 40,000 agents as everyone went home..."

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