"Many leaders take a vested interest in improving their communication skills," notes
Carla Rudder in
The Enterprisers Project.
"They labor over email drafts to ensure the most important updates are explained. They fine-tune and practice their presentations repeatedly before they take the stage at business events. They might even coach their teams on communication best practices and etiquette.
But what about the side conversations that happen in the hallways at work or on the road with customers? Do you treat them with the same level of preparation and care? Often not. In those situations, most of us simply wing it..."
Read More ...